The questions we actually get

Send your dates and group size on WhatsApp, then confirm with a transfer receipt plus names and ages, a contact number, group size, and pickup and drop-off points.

At least 50%. The balance is due no later than 14 days before departure, and booking inside 14 days means paying in full at once.

The deposit is not refundable and does not move to another trip or date, but you can put someone else in your place.

Natural disasters, bad weather, outbreaks or government rules can change or cancel a trip, and unused facilities are not refunded.

No. You can register at any time, as long as accommodation is still available.

Entrance fees, drone and mirrorless documentation, donation fees, mineral water, nine meals, a tour leader, hotels on twin share, pickup at Tambolaka and drop-off at Waingapu.

Flight tickets and personal spending. That is the whole exclusion list.

Moderate, with one hard part: the path down to the waterfalls is steep and slippery. The open trip is limited to ages 10 to 50 for that reason; private trips have no age limit.

An Innova. From six travellers up, two cars.

Twin share is what the price covers. On the open trip you are paired with someone of the same gender; a private or couple room is USD 99 per room, subject to availability.

The files are copied to your own hard disk on day three. Bring 32GB or more - a flash drive is too slow for the size.

Into Tambolaka (TMC) in the southwest and out of Waingapu (WGP) in the east. The route never doubles back, so a return ticket to one airport will not fit.

It starts at 12.00 WITA on day one with pickup between 11.00 and 12.00, and finishes at 11.00 WITA on the last day at Waingapu.

Yes. Come the day before if you can, and fly home the day after. The itinerary cannot be adjusted to fit a flight time.

December to March is green season, April and May the turn, and June to November the yellow savanna season. Trips run through all of it.

Telkomsel has the best coverage on the island.